At Bismillah Carat House (referred to as “we,” “us,” or “our”), we are committed to protecting the privacy and confidentiality of every visitor, customer, and business partner who interacts with our website bismillahcarathouse.com or uses our services. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, contact us, or do business with us as a supplier of Butyl Rubber Inner Tube Scrap and Recycled Plastic Carters.

By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy. Please read this document carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect different types of information to provide and improve our services. The information we may collect includes:

1.1 Personal Information

When you contact us, request a quote, or place an order, we may collect:

• Full name
• Company or business name
• Email address
• Phone number / WhatsApp number
• Shipping and billing address
• Country and region
• Business details related to your inquiry (product type, quantity, etc.)

1.2 Non-Personal Information

When you browse our website, we may automatically collect non-personal information such as:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on our site
• Date and time of visit

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Responding to your inquiries, quote requests, and customer service questions
• Processing and fulfilling your orders for rubber scrap and recycled plastic products
• Coordinating bulk supply, export shipments, and logistics deliveries
• Providing custom packaging information and quality inspection updates
• Communicating about products, services, promotions, and company updates
• Improving our website, services, and user experience
• Maintaining records for accounting, legal, and regulatory compliance
• Preventing fraud, abuse, or unauthorized activity

3. Sharing and Disclosure of Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following limited circumstances:

• Service Providers: With trusted third-party partners (such as logistics companies, shipping carriers, and payment processors) who assist us in operating our business.
• Legal Requirements: When required by law, court order, or government authority in Bangladesh or other applicable jurisdictions.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new owner.
• With Your Consent: Whenever you explicitly authorize us to share your information.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and visitor behavior
• Improve site performance and content delivery
• Provide relevant content based on your interests

You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain parts of our website.

5. Third-Party Links

Our website may contain links to third-party websites such as Facebook, Twitter, LinkedIn, Instagram, YouTube, or Google Maps. We are not responsible for the privacy practices, content, or terms of those external websites. We encourage you to review the privacy policies of any third-party sites you visit through links from our website.

6. Data Security

We implement reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server hosting and data encryption where applicable
• Restricted access to personal data on a need-to-know basis
• Regular review of our data collection and storage practices

While we strive to protect your information, please note that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request the removal of your personal data, subject to legal obligations
• Objection: Object to certain types of data processing
• Withdrawal of Consent: Withdraw your consent at any time

To exercise any of these rights, please contact us using the information provided in Section 11 below.

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The “Last Updated” date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page periodically to stay informed about how we protect your information.